Most “borrower portals” are built for lenders and servicers — and borrowers abandon them at the signup screen. Dossia gives each of your clients one private link: they open it on their phone and upload, no account, no app, no password. You validate each document and export a bank-ready loan file.
A mortgage borrower portal is a secure web page where a borrower uploads the documents their mortgage application requires — payslips, ID, bank statements, tax returns — instead of sending them by email or messaging apps. The portal shows the borrower exactly which documents are still missing, and shows the broker which ones have arrived and which ones need to be replaced.
There are two very different kinds. Lender and servicer portals belong to a bank: borrowers must create an account, and the broker has little or no control over the checklist. Broker-side portals like Dossia work the other way around: the broker owns the checklist, the borrower never creates an account — each loan file gets one private link that works on any phone — and the output is a clean, validated file the broker can submit to any bank.
In practice, the test of a good borrower portal is completion rate. If clients have to register, verify an email and remember a password before uploading a single payslip, many simply go back to email. A link they can open and use in ten seconds is the difference between a complete file this week and a stalled one next month.
Create an account, verify your email, set a password, log in again on your phone. Every step loses a percentage of borrowers — and the ones you lose go back to emailing photos of documents.
Bank portals serve the bank’s process. You can’t adjust the checklist for a self-employed or cross-border borrower, and you can’t reuse anything across the other lenders you work with.
A folder where files pile up is not a portal. Wrong months, expired IDs and blurry photos sit unnoticed until the day you package the file — and the deal slips another week.
Choose a borrower profile — salaried, self-employed, cross-border — and Dossia generates the document checklist. Tweak it in seconds for the specific file.
The borrower opens it on their phone, in English, French or Portuguese, and uploads document by document — watching the progress bar fill. No account, no app.
Approve or reject each document with one click; rejections tell the borrower exactly what to re-upload. Export a clean, organized, bank-ready package.
An unguessable link per loan file. Borrowers upload without creating an account or installing anything.
The portal speaks English, French and Portuguese — built for cross-border borrowers and expat files.
Dossia chases the missing documents on a schedule, so you stop writing follow-up emails.
Approve or reject each document with a reason. The borrower sees exactly what to replace, and why.
When the checklist is complete, export the whole file organized and consistently named — ready for any bank or lender portal.
EU hosting in Frankfurt, encryption in transit and at rest, row-level security on every table, and a signed DPA on request.
We set up your brokerage and your checklist templates, and you run one real loan file through Dossia for 14 days — free. If your clients don’t upload faster, walk away.
Request a 14-day POC